Our site security is cookie based so any security software, firewalls, popup blockers or Adaware style
programmes on your system software must be set to allow cookies.

If you have login problems or you're returned to the home page follow these instructions.

PLEASE CHECK THESE ITEMS FIRST BEFORE MAILING US AS IT WILL MOST LIKELY BE ONE OF THESE ITEMS THAT MAY BE STOPPING YOU GETTING INSTANT ACCESS.

1: Firewalls check the levels of security you have set. On most walls the medium setting is high enough however it is a little trial and error so please adjust to suit.

2: Windows XP sp2 has a firewall built in if you have another system like Norton or Zone Alarm turn off the XP one don't have both running.

3: Norton firewalls if you have issues then go to /Privacy / Advanced / Defaults / Information about visited sites / Permit (changed from permit same site)

4: Browsers and firewalls allow third party cookies.

5: If you are using any download managers or agents these can cause issues so you may need to isolate these. Check your browsers some have them built in so turn them off if you have access issues.

6: Pop up blockers can be troublesome again isolate if a problem.

7: Check you are adding the User/Pass as you registered it as our access is case sensitive.

8: Check that your user/pass hasn't expired. You can do this via the billing processors Customer support area which details will be on your initial confirmation mail.

9: If you pick up a bad URL you may need to clear history and temp internet files an do a cold full reboot to clear cached memory.

10: Multiple attempts at login will disable your access, if you release your user/pass to the public domain it will be suspended very quickly so don't do it or you will lose access without refund and you will be blacklisted via our billing processors which will prevent you from joining any other sites they process for.

All else fails mail us for support
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